Terms of use
Last updated: 12 November 2026
1. Software license
VelocityGrid grants a limited, non-transferable license to use the VelocityGrid cloud bot with one exchange account per license key.
2. License period and renewal
- A license lasts 3 months from the date your payment is confirmed. The expiry date is shown in your license email and in the app.
- There is no auto-renewal and nothing is charged automatically.
- To renew, pay again on the Pricing page. We send reminder emails 7 days and 1 day before expiry.
- When a license expires, the bot stops opening new trades and sign-in shows “License expired”. A trade that is already open is not closed abruptly; it is left to close by its own stop-loss or take-profit.
3. One license per buyer
Each license is for one buyer and one exchange account. Sharing, reselling, or transferring license keys is not allowed, and shared keys may be revoked without refund.
4. Paper mode and live trading
Every new license starts in paper (simulated) mode, with no real orders. Live trading with real funds is available only after it has been enabled for your license. You decide whether to use it, and you are responsible for your exchange account, your settings, and your funds.
5. No custody
You connect your own exchange API keys with withdrawals disabled. VelocityGrid operators never hold your assets.
6. Refunds
- Full refund only if, within 7 days of purchase, the bot cannot connect to your correctly set-up Binance account (following the Setup Guide) and support could not fix it.
- No refunds for trading losses, for change of mind after the license has been used, or for payments sent on the wrong network, in the wrong token, or for the wrong amount.
- Payments sent on any network other than BNB Smart Chain (BEP20), or in any token other than USDT, may be impossible to recover.
- To ask for a refund, email support within 7 days of purchase with your transaction hash (TXID) and license key.
7. Service availability
The service may pause for maintenance, updates, internet or exchange outages. We try to keep these short, but uninterrupted service is not guaranteed.
8. Acceptable use
No reverse engineering, abuse of the service, or unlawful use.
9. No guarantees
VelocityGrid is software, not financial advice. No profit is promised or guaranteed, and trading can lose money. Software is provided as-is. See the Risk Disclaimer.